Scope of activities include, end-to- end processing for both Issuing and Acquiring related activities. Some of the major activities are listed below:
• Issuing Operations
o Application Processing
o Card Generation
o Inward & Dispatch
o PIN mailer generation
o Scanning/Storage/Retrieval of Applications
o Card Replacements
o Data Amendments
o Card Cancellations/Hot listing
o Payment Processing
o Statement Generation
• Acquiring Operations
o Creation of Merchants
o Electronic Transaction processing
o Incoming / Outgoing File Processing
o Merchant Management
o Chargeback / Dispute Resolution
• CPU Operations
o End-of-day Processing
o RTH Management
o Reports & MIS / File Transfers
o Help Desk
o Handling of Payment files
• Loyalty Operations
o Rewards Redemption
o Application scoping
o Testing of Applications
• Clientele Customer Management/Services
o Customer Queries / Voice Authorization
o Merchant Training & Retraining
o Terminal Application Certification and Allied services
• Field services
o High quality POS Service to Customers (Institutions & Merchants)
o Complaint Call Help Desk and Repair Management
o Terminal Installation, Application Rollouts and De-installation
o Consumables Procurement and Distribution to Merchants
o Information Processing and Delivery to Customers
o Asset Management / Logistics
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