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For the new generation consumer cost, quality & convenience are the key factors of consideration while deciding on any utility service operator. Today though distribution infrastructure has been well set and established, collection structure traditionally has been a point of concern for both the consumer and the utility operator due to following below reasons: • Wide geographical spread • Limited infrastructure • High operating costs • Various modes of payment instruments like – Cash, Cheque, Credit & Debit cards • Large & mostly cash driven payments Utility Modules & Services
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