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CRM - Customer Relationship Manager
Job Description:
1) The candidate would be responsible for achieving customer satisfaction for specific accounts. A major highlight of the job would be developing and sustaining excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues.
2) Should be able to conduct presentations and discussions with senior management at Customer place
3) Tracking & Realization of receivables
4) Generating business leads from the existing customers
5) Translate client requirements for internal teams
6) Manage & negotiate change requests from customer
Location: Mumbai
Qualification: Graduate/Engineer OR Graduate with MBA (preferable)
Years of experience: 2 - 3 years
Desired competencies:
• Excellent Oral & Written Communication Skills
• Must be capable of handling large clients independently
• Must have the ability to handle issue resolution involving multiple departments
Technical competencies: Basic Hands-on Knowledge of Computers, Proficient in MS Excel
Executive – Stock & MIS
Job Description: Regional activities such as stock management and reporting
Location: Delhi
Qualification: Diploma Holder/Graduate
Years of experience: 1 - 2 years
Desired competencies:
• Ability to handle stock, ability to understand electronic, software/hardware from overall functional and user perspective
• Must be systematic & process oriented.
• The candidate should also possess good ability to communicate & co-ordinate between clients & regions/service providers.
• The candidate should possess high energy levels, ability to complete work within available systems
Technical competencies: Proficient in MS Excel
Executive – Customer Service & Operations
Job Description:
1) The candidate would be responsible for Service to POS Merchants and Banks in Installation and Complaint Handling and would be required to monitor and ensure vendor performance.
2) The candidate would be required to function locally from Nagpur & would be responsible for the above mentioned functions within Nagpur sub – region & would be a part of Pune region.
3) All regional activities such as stock management, reporting, customer interaction, field visits .
Location: Nagpur and Jaipur
Qualification: Electronics Degree/Diploma Holder/Graduate
Years of experience: Service operations in electronic products for a minimum of 1 to 2 years
Desired competencies:
• Service /operations and customer orientation
• Ability to resolve service operational /technical issues on field
• Ability to understand of electronic software/hardware from overall functional & user perspective.
• The candidate should be systematic & processes oriented and possess the ability to communicate & co-ordinate between clients & regions/service providers.
• The candidate should have high energy levels and the ability to complete work within available systems.
Executive - Customer Services & Operations
Job Description:
1) The candidate would be Responsible for ME creations in MXPAC & Insight.
2) The candidate would also be required to handle additional activities like parameter change, etc based on info received from regions/banks.
3) The candidate would be responsible for ME activation/deactivation.
4) The candidate would also be responsible for UAT related activities/projects (REV Automation).
Location: Mumbai
Qualification: Electronics Degree/Diploma Holder/Graduate
Years of experience: Service operations in electronic products for a minimum of 2 years.
Desired competencies:
• Service /operations and customer orientation
• Ability to resolve service operational /technical issues related to ME creation/rev
• Multitasking in data entry, coordination with regions.
• The candidate should be aggressive/ competent enough to liaise with dept./region/customer.
• The candidate should possess an analytical & logical mind, understands transaction management and basic knowledge of terminal softwares.
• The candidate should also be willing to relocate to other dept. & job rotation.
Manager/Senior Manager (Technical)
Job Description:
1) Overall responsibility of Technical Support Management of POS Terminals. Hardware, Software or any operational issue. Quality Improvement by Technical Processes Improvement in field.
2) Parameter Management
3) Vendor and Terminal Assessment, Certification, Quality Assurance
Offer above services to Institutions and generate alternate revenue streams.
4) Drive technical /Automation Projects like Centralized Application Download, Terminal management, etc.
5) Applications Management and Rollout
6) Co-ordination with peer depts. SPD/Network/REV team/Regions to resolve customer issues and also
7) Cost reduction in POS terminals by BOM Development, Product Development with and without vendor
Location: Mumbai
Qualification:
BE Electronics and Telecommunication (with preferably Network Qualifications and exposure)
Years of experience:
At least 5 years experience manufacturing/designing/managing/supporting preferably EDC (Electronic Data Capture) terminals or similar electronic networking embedded hardware like phones, ATMs, etc. Hands on Technical exposure to Embedded Hardware, Applications Management, Development and Support
Desired competencies:
• Knowledge of embedded technology, software management/ development.
• Ability to provide technical support/trouble shooting
• Exposure to electronic hardware/software testing, vendor approval & field rollout & installation.
• The candidate should also have the ability to work with technical teams - external & internal on hardware, applications issues.
• The candidate should be capable of working hands - on and resolving field issues.
• The candidate should be a process oriented person with strong computer, documentation and communication skills.
• The candidate should possess leadership/project Skills of Initiating & driving technical projects involving multiple functions – external & internal.
